Shipping policy
Shipping and Delivery Policy
Thank you for visiting and shopping with Lola Europe GmbH. Below you will find the terms and information regarding the shipping of our products.
1. Delivery areas
We deliver our goods within Germany, to all member states of the European Union (EU) and to Switzerland.
Shipping is handled reliably by our logistics partner DHL.
2. Age verification for deliveries containing alcoholic beverages
The sale and supply of alcohol to persons under 18 years of age is prohibited by law.
Age check: For orders containing alcoholic beverages, we use the DHL Visual Age Check 18+ service.
Handover of goods: On delivery, the courier checks the recipient’s age using an official photo ID (identity card or passport).
Parcels are handed over exclusively to persons who are at least 18 years old. Handover to minors, delivery to parcel lockers (Packstation) or leaving the parcel at an unsecured preferred location is not possible for shipments containing alcohol.
3. Processing and delivery times
Processing time: All orders are processed and prepared for shipping within 1 to 2 working days (Monday to Friday, excluding public holidays in North Rhine-Westphalia/Germany) after receipt of payment.
Delivery times (from handover to DHL):
Germany: approx. 1–2 working days
Other EU countries: approx. 3–5 working days (depending on the destination country and local postal services)
Switzerland: approx. 5–8 working days (including customs clearance)
Should there be any delays due to high order volumes or unforeseen events, we will inform you by email without delay.
4. Shipping costs
Shipping costs are calculated and clearly displayed during the ordering process at checkout.
| Destination | Shipping costs | Free shipping |
|---|---|---|
| Germany | €5.90 | from an order value of €79 |
| Other EU countries | €10.90 | from an order value of €99 |
| Switzerland | €12.90 | from an order value of €99 |
Note for deliveries to Switzerland: Shipments to Switzerland may be subject to import charges (in particular customs duties, import VAT and alcohol tax) as well as customs clearance fees charged by the carrier. These are not included in the purchase price and are collected from the recipient on delivery.
5. Deposit (Pfand)
If any products in your cart are subject to the German statutory deposit system for single-use or reusable packaging, the respective deposit amount will be clearly shown and added to the total price.
6. Shipment tracking
As soon as your order leaves our warehouse, you will automatically receive a shipping confirmation by email with a tracking number. You can use it to follow the current status of your delivery at any time on the DHL website.
7. Transport damage & fragile goods (glass bottles)
Our drinks and bottles are packed in specially tested, break-resistant boxes.
Should your delivery nevertheless arrive damaged:
If possible, please report any visible damage to the parcel directly to the courier.
Take photos of the damaged packaging and the affected products.
Contact our customer service without delay: hello[a]lola-aperitif.com
Your statutory warranty rights remain, of course, unaffected. Information on your statutory right of withdrawal can be found in our Right of Withdrawal policy.
8. Contact for shipping questions
Lola Europe GmbH
Frohnhofweg 15
50858 Cologne
Germany
Email: hello[a]lola-aperitif.com