Shipping and Delivery Policy

Thank you for visiting and shopping with Lola Europe GmbH. Below you will find the terms and information applicable to the shipping of our products.

1. Shipping Areas

We deliver our products within Germany and to all member states of the European Union (EU).

Shipping is handled reliably by our logistics partners DHL and Deutsche Post.

2. Age Verification for Deliveries Containing Alcoholic Beverages

The sale and delivery of alcohol to persons under the age of 18 is prohibited by law.

Age verification: For orders containing alcoholic beverages, we use the DHL Visual Age Check / Alterssichtprüfung 18+ service.

Delivery of the goods: Upon delivery, the courier will verify the recipient’s age using an official photo ID, such as an identity card or passport.

Orders containing alcoholic beverages will only be handed over to persons who are 18 years of age or older. Delivery to minors or leaving alcoholic shipments at an unsecured designated location is not permitted.

3. Processing and Delivery Times

Processing time: All orders are processed and prepared for shipment within 1–2 business days after payment has been received.

Business days are Monday to Friday, excluding public holidays in North Rhine-Westphalia/Germany.

Estimated delivery times:

Germany: approximately 2–4 business days

Other EU countries: approximately 3–8 business days, depending on the destination country and local postal service providers.

If delays occur due to unusually high order volumes or unforeseen circumstances, we will inform you promptly by email.

4. Shipping Costs & Shipping Providers

Shipping costs are calculated and displayed transparently during the checkout process before the order is completed.

Shipping within Germany

Shipping via Deutsche Post / DHL

Standard shipping: €6.90

Free shipping: for orders with a value of €100 or more

Shipping to Other EU Countries

Shipping via DHL Express / Deutsche Post International

EU standard shipping: €10.90

Free EU shipping: for orders with a value of €120 or more

5. Deposit / Deposit Containers

If any products in your shopping cart are subject to a statutory deposit (Pfand), whether for single-use or reusable packaging under the German Packaging Act, the applicable deposit amount will be clearly displayed and added to the total purchase price.

6. Shipment Tracking

Once your order leaves our warehouse, you will automatically receive a shipping confirmation email containing a tracking number (Tracking ID).

You can use this number to check the current status of your delivery at any time via the DHL or Deutsche Post tracking services.

7. Shipping Damage & Fragile Goods (Glass Bottles)

Our beverages and bottles are packed in specially tested, break-resistant shipping cartons.

If your delivery nevertheless arrives damaged:

• If possible, please report any visible damage to the parcel directly to the courier upon delivery.
• Take photos of the damaged packaging and affected products.
• Contact our customer service promptly at: hallo[a]lola-aperitif.com

Your statutory warranty and consumer rights remain unaffected.

8. Contact for Shipping Enquiries

Lola Europe GmbH
Frohnhofweg 15
50858 Cologne
Germany